Accessibility and Inclusion Survey

Accessibility and inclusion is everyone's business.

Queenstown Lakes District Council (QLDC) wants to better understand the experiences of disabled and neurodivergent people, people with access needs, their whānau, carers and supporters, and the wider community.

We're taking a closer look at how accessible and inclusive our services, facilities, information and community spaces are. We want to hear what's working well, where barriers exist, and what improvements could make the biggest difference.

As part of this work, we're partnering with the New Zealand Disability Employers' Network (NZDEN) to better understand community needs and identify opportunities to make our district more accessible and inclusive for everyone.

Your feedback will help shape future accessibility and inclusion priorities, support the review of QLDC's Disability Policy, and guide practical improvements across Council services, facilities, information and engagement.

Have your say by completing our Accessibility and Inclusion Survey by 20 September 2026.

Who should take part?

Anyone with an interest in accessibility and inclusion is encouraged to participate. Whether you're sharing your own experiences or the experiences of someone you support, we'd love to hear from you.

Need a bit more information before you start? Take a look at the Frequently Asked Questions (FAQs) in the sidebar. They explain some of the key terms used in the survey and provide more information about the project.

How to get involved

We want to make it as easy as possible for everyone to take part.

Complete the Accessibility and Inclusion Survey

The survey takes may take between 10-20 minutes to complete, depending on how much feedback you'd like to provide, and is open until 11.59pm on 20 September 2026.

Can't complete the survey online? Alternative participation options are available, including phone support, large print and assisted completion. See the support section below for details.

At the end of the survey, you'll also have the option to stay involved in future accessibility and disability inclusion projects and engagement opportunities.

Need support?

We want to make it as easy as possible for everyone to participate.

Alternative participation options are available, including:

• Large print Accessible MS Word doc
• Phone support
• Assisted completion

If you'd like support to take part, or would prefer to use one of these options, please get in touch.

Email: letstalk@qldc.govt.nz

Phone: 03 441 0499

You can also submit a question on the 'Ask a question' tool below and we'll respond as soon as possible. Questions and answers will be published for others to view. If you prefer to answer a question privately or wish to record a video and send it in as a submission, please email letstalk@qldc.govt.nz.

Accessibility commitment
We want everyone to be able to participate. If you need information in a different format or encounter any barriers completing the survey, please contact us and we will work with you to find a suitable alternative.

What happens next?

This survey is part of a broader programme of work being delivered in partnership with the New Zealand Disability Employers' Network (NZDEN).

Once the survey closes, we'll review what we've heard from the community alongside other engagement and research undertaken as part of this project.

The findings will help:

• Inform the review of QLDC's Disability Policy
• Identify priority areas for improvement
• Shape future accessibility and inclusion initiatives
• Support future planning and decision-making
• Establish a baseline so we can measure progress over time

There will be more opportunities to stay involved as the project progresses, including targeted engagement with community groups, organisations and people with lived experience, as well as future engagement on a draft Disability Policy.