FAQ

Around 15-20 minutes.

Here is a selection of sample questions included in the survey.

1. How would you best describe your current living situation? (Please select one answer)

• I have a steady place to live.
• I have a place to live today, but I am worried about losing it in the future.
• I do not have a steady place to live
• Prefer not to answer

2. We’d like to know how well your income meets your basic needs for accommodation, food, clothing, heating, bills, and transport. Which one of the following statements best describes your household? (Please select one answer)

• I can cover my expenses and have a sufficient level of disposable income
• I can cover my expenses and have some disposable income
• I can cover my expenses but have no disposable income
• I cannot cover my expenses
• Prefer not to answer

3. Thinking about the public transport in the district, how strongly do you agree or disagree with the following statements? (Please select one answer for each row)                                

• Public transport is affordable
• Public transport is frequent enough to meet my needs
• Public transport is reliable (it arrives/departs on time)
• Public transport is easy to get to from my house
• Public transport is accessible for my needs
• Overall, the public transport available in the district meets the needs of residents

4. Thinking about the neighbourhood in which you live, please indicate how strongly you agree or disagree with the following statements? (Please select one answer for each row)

• This is a welcoming community
• Living in this neighbourhood gives me a sense of community or belonging
• There is a strong and active community in this neighbourhood
• I participate in activities within my neighbourhood
• The neighbourhood is safe for myself, my family, and others
• I could rely on my neighbours for support following an emergency

At QLDC, we really value your views on the trust you hold in Council to deliver and make good decisions and understanding your level of satisfaction with our services and facilities. To give that the focus it deserves and ensure we can turn the results into meaningful improvements, we will be running a standalone survey on these subjects in the new year that will run annually. The survey will be advertised and promoted to help ensure wide participation.

Responses are anonymous, you cannot be identified from any information provided in the survey and no Council staff member will have access to your personal details.

The census only occurs every five years. This survey takes an in-depth look at life and issues specific to our district every year.

Yes. By having data we are able to better understand our communities, and the views of many not just those that shout the loudest.  

Where issues are in control of the Council, we can make more informed decisions based on this data.  Where services are not in our control, we can facilitate discussions and advocate for improvements. 

A lot can change over 12 months so taking part every year provides council with an up to date snapshot into what life is like for people living in the Queenstown Lakes District. It also allows council to track its performance against key indicators over time. 

Additionally, the survey questions may evolve depending on the current issues facing the district’s residents. By completing the survey annually you are providing council with valuable information on the most up to date issues facing our district.   

Temporary residents can take part but not visitors, sorry.

We only include those 18 and over, mainly because our sources of sample (electoral roll and ratepayer database) only contain residents 18 and over.  

However there are some clear regulations/reasoning around ages to include in research. These are detailed in the Research Association NX Code of Practice: www.researchassociation.org.nz/resources/Documents/RANZ%20Code%20of%20Practice%20July%202015%20final.pdf.

Everyone in your household can take part, as long as they are 18 years and over.

Please contact Versus Research if you have any questions about the survey on 0800 837 787.

If you have a media enquiry, please contact QLDC Communications on communications@qldc.govt.nz or call 03 441 1802.

Queenstown Lakes District Council has commissioned Versus Research to complete the survey on its behalf. Versus Research handles all survey responses, ensures the survey sample used is representative of the Queenstown-Lakes population, and provide analysis of the key findings. The survey is hosted on a platform provided by Alchemer which is why you may see their name occasionally.

Results will be available on the QLDC website early 2025.