Driving People Out of Homes

The American multinational AirBnB launched in New Zealand in 2015.

In its early marketing campaigns, staged throughout New Zealand, AirBnB openly encouraged private investment in what it describes as its “distributed hotel model”.

The effect was a significant stimulation of investment in residential housing to convert it into commercial accommodation options for short term visitors.

The Queenstown Lakes District Council (QLDC) facilitated the transition by rapidly expanding consents for short term residential visitor accommodation. Over two thousand homes that may have been available as residential housing were removed from the pool of privately occupied residences and/or withdrawn from the long-term rental market.[1] With most units comprising “entire homes” averaging 3 bedrooms, the RVA roll out delivered the equivalent of 6,102 informal new “stay units” in the District. This figure is over 60% of the size of the “formal” accommodation sector which is estimated at 10,452 stay units.[2]

By late 2018 the social impacts of this rapid expansion in residential visitor accommodation became evident: neighbourhoods were experiencing stress: traffic congestion, parking and rubbish issues, noise and nuisance, a break down in the sense of local community and, most importantly, difficulties in access to affordable housing.

The conversion of so much housing stock to a “distributed hotel model” helped propel rapid growth in visitor numbers. This triggered push back from local resident populations which developed a sense that tourism was overwhelming local infrastructure, crowding out residents and altering the fundamental qualities and values of neighbourhood communities.

Ultimately a sense of “over tourism” developed in many districts where RVA consents were rolled out on a large scale. And this in turn contributed to the loss of social license that tourism had enjoyed up until the borders closed in response to Covid.

Councils generate more rates revenue from commercial properties than residential ones. So, councils, including the QLDC, have a perverse incentive to keep ramping up the issuing of RVA consents.

In the Queenstown Lakes District there are clear indications of council’s determination to keep exponentially expanding short term residential visitor accommodation. Real estate advertising and media reports reveal plans to build at least 9,600 new houses in the district over the coming 8 years.[3] Estimates printed in local media suggest that around 60% will be consented for visitor accommodation. Modelling this data as 3-bedroom homes shows it could result in an additional 17,280 “informal” new stay units entering the market before 2030. Yet-to-be-announced subdivisions will almost certainly raise this estimate to a much higher level.

Adding 17,280 stay units to the current inventory of 6,102 stay units in the informal distributed hotel brings the total forecast to 23,382 stay units within the decade. The informal sector would then be more than twice the size of the formal sector which currently numbers 10,452 stay units.

The ultimate beneficiaries of the availability of NZ housing for distributed hotels are the booking agents, with the greatest beneficiary the American multinational AirBnB. While some financial returns flow to private investors in those properties, home rental agencies’ stock value reflects the size of their holdings in the marketplace.

The unbridled growth in RVA consents will undermine attempts to “re-set”, “regenerate” or “pivot” NZ tourism. Allowing so much of the housing estate to convert from residential accommodation to commercial visitor accommodation will only serve to exacerbate existing challenges around housing access and affordability, continue to erode neighbourhood values and fuel the loss of tourism’s social licence throughout New Zealand.

Continued growth in RVA consents will also erode prices for accommodation both for existing consented properties and for the formal sector. Allowing continued exponential growth of RVA consents will thus erode the value of the existing accommodation asset base.

Placing a cap on the number of new RVAs permitted in a District could preserve the value of existing RVA consents. Rolling back some existing consents if/when properties discontinue as short-term visitor accommodation and revert to residential or long-term rental markets could actually increase the value of pre-consented properties.

Few, if any, local bodies appear willing to bring the expansion of RVA consents under strategic management. Alternatives to perverse incentives to keep issuing RVA consents seem to elude local body policy makers – compensate the loss in revenue by raising rates on empty properties, for example. In addition, there has been legal push-back. AirBnB brought legal action against the QLDC when it attempted to introduce some minor control measures in the Lakes District. And this appears to have cowered the council because it is ill equipped to defend against the multinational in court. In sum, the QLDC is not effectively positioned to move away from current policy settings and lacks the political direction to do so.

A national-level approach to RVA consenting appears warranted. Central government intervention in local body prerogative in this area is warranted. A range of options could be developed modelled on control measures introduced in jurisdictions in Europe and North America.


[1] By 2021 2,221 housing units were recorded as operating in the Lakes District as short-term visitor accommodation. See: https://www.airdna.co/vacation-rental-data/app/nz/otago/queenstown/overview and the Wanaka, Glenorchy equivalent pages.



[2] Source: Accommodation Data Programme https://freshinfo.shinyapps.io/ADPReporting/


[3] Source: Developers’ websites; Mountain Scene



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